Hardware FAQ

A&D and Metler Toledo Scales Software Link and Instructions

Here is the software for the A&D scale, which has also been known to work with Metler Toledo scales. Download this zip file to your computer: http://mmjbud.com/scale.zip. Unzip this file and run the “Serial_USB_Setup.exe” file, and go through the setup. Then run the file called “WinCT_Setup.exe”, and run though that setup for the scale. After that you will have a new program installed called “RsKey”. You can find it by going to your Start Menu -> Programs -> A&D WinCT. Run the RsKey program. On the very top, under “Port” option, select the COM port the scale is plugged into. This might be a guessing game so if the first one doesn’t work, try the rest. Then click the Start button. You can now test it either in mmjmenu, or just open a text document in Notepad. Put something on the scale, and press “Print”. If you see some numbers and the weight, it worked.

The scale does not seem to be responding to my computer(s)

Ohaus Scale: Ohaus scale: On the scale’s print menu. Go to content and then Balance ID. Choose “no” or “none”.

Metler Toledo Scale: Metler Toledo—if there’s a number in parenthesis 3.5(7) after the weight, then go to the RSKey —> data section —> switch cell to right, and type to number.

Scale Converter Software Install Failed

Here is the link for the usb serial converter cord driver: Click Here. First, verify the Driver Installation on Windows. To verify your converter installation, please launch “Device Manager” by following the steps below:

On Windows 7/Vista: Click on Computer -> Properties -> Device Manager.

On Windows 2003 Server/XP/2000/ME/98SE: Click on My Computer -> Properties -> System -> (Hardware) -> Device Manager.

In the Ports (COM & LPT) group,a string similar to USB to Serial Port or Prolific USB to Serial Comm Port should be displayed. If there is a question or exclamation mark next to that item, then the driver is not properly installed. Please delete the item and repeat the installation steps.

Wasp 500 Bar Code Scanner Install Instructions (from Wasp)

First plug in the adapter that came with the scanner (he also said it could be built into the computer). Then in the manuals “Quick Start Guide” there is a barcode that says “set connection”. Use the scanner to scan this barcode. Click “Add Device”. Right-click on it and click “Properties”, then “Services”, then there will be a box that says “use as keyboard device”. Check that box and click “Apply” which will sync the scanner. After it beeps it should be ready.

My Receipt Printer is cutting wrong

General Possible Fixes: If Cutting off on right side: First, if you’re not using Firefox as a browser, please download and install it. (This is the browser that seems to work the best with mmjmenu all together.) In addition, margins seem to work better with Firefox and may correct the problem. If it doesn’t, then in Firefox go to “File”, “Page Setup”, “Margins & Header/Footer”. Set all 4 margin boxes to 0 and all 6 Header/Footer boxes to -blank-. Click “Ok”.

BIXILON Receipt Printer: From the “Control Panel”, right-click on the printer and choose “Device Settings”.

There is too much extra paper printing out on my receipts

Using Firefox: Go to “File” and select “Print Setup” (If not Print Setup, try “Page Setup”). Then go to the tab “Headers and Margins”. On this tab make sure the 6 boxes on bottom are all set to “-blank-”.

Using Chrome: Select the wrench picture in the upper right-hand corner to reveal a drop-down menu. Select “Print”. On the lef side, a print box will appear. Make sure that the “Headers and Footers” box is UN-checked in the Options section before printing.

For Epson Printer using Firefox: Go to the “Control Panel” -> “Printers”. Right-click on the Epson. Select “Printing Preferences” then “Document Settings”. Click on “Paper Conservation”. Select “Top & Bottom” to eliminate top and bottom margins. Now, go to the ‘Start Menu’, and right-click “My Computer” and go to “Properties”. Then to “Device Manager”. Now find the receipt printer, right click and go to “Properties”. In here there is an option on for “Tear Bar” or “Auto-Cutter”. It should be set to “Auto-Cutter” but if this does not work, change to “Tear Bar”

Cash Drawer Not Popping

Windows Vista Users: Go to the “Start Menu” in lower left of the desktop. Find “Devices and Printers”. Right click on your receipt printer. Choose “Printer Properties” (there will be 7 tabs). Click on “Device Settings”. Under “Installable Options”, find “Peripheral Unit 1”. The choices in the drop-down are: No use, Document top, Page top, Page bottom, and Document bottom. Choose “Document Top”.

General Possible Fixes: Go to the “Start Menu” in lower left of the desktop. Under the “Hardware and Sound” section click on view “Devices and Printers”. Find your receipt printer name and right click on it. Go down (should be about the third one) to “Printer Properties”. The last tab on the box that comes up is “Device Settings”. Click on that and under “Installable Options” go to the bottom where it says “Cash Drawer One” (it should be the second cash drawer) the first on has pulse width and the second one will say either do not open, open before printing, and open after printing. Click on that drop down box and choose “Open Before Printing”. Click “OK”.

Label Margins Are Off

After PDF has been generated, click “File” and select “Print”. When the print dialog box opens there will be check boxes next to “Fit to Page” and “Auto-Rotate and Center”. If either of the boxes ARE checked, un-check them. If the boxes are NOT checked, check them. If one is checked and one is not, do the opposite of what it is. The purpose is to try the opposite of what it’s already set to, in order to see if it fixes the issue. Before you print, ensure that the “Printer Margins” are set to “None”. Print.